Questions and Answers

Yes, there is no cost whatsoever to download and use the app

Your personal data is required in order to update your points each time you use the app

You can delete the app from your phone at any time

Benefits available are detailed within the application. First select the airport you are travelling to / from; you will then have access to all discounts, offers and services available
More information at www.redbydufry.com

Points are accumulated each time you buy a product in any Dufry store located in one of the airports where the “RED by Dufry” program is available

There are 3 level of membership: Silver, Gold and Platinum. When you register for the first time you automatically reach Silver status.
More detailed information on status and benefits for each location at www.redbydufry.com

There are a few steps you can take:
First close and open the application again
If this does not solve the problem, turn your phone off and on again
Third option – check in the Apple App Store or Google Play Store (depending on your device type) whether you have the latest version of the application available
If none of the options work, please contact our customer support; the full list of customer support numbers and emails can be found in the application

The name on the boarding pass and on the application registrated-name must be the same to benefit from the exclusive “RED by Dufry” offers

Your points are valid for a duration of 1 year from the date you register

Please follow any of these steps, if none of them work, please contact our customer support: 1. Close and re-open the application; 2. Turn your phone off and back on again; 3. Verify on the Apple App Store or Google Play Store (depending on your device type) that you have the latest version of the application

You can access your status points directly in your account in the application; your points are displayed next to your status

It can take up to 7 days to credit your account with the points earned at the time of purchase. If your points are not credited past that period of time, please contact our customer support.

You can learn more about Dufry by clicking the following link: https://www.dufry.com/en

If you forgot your password, click the “forgot your password” link on the registration page. You will then receive an email with instructions on how to retrieve your password. Please note you can change your password at any time in your profile.

You can access the privacy policy within the app by going into your profile and selecting Help and Support.

You can access the terms and conditions within the app by going into your profile and selecting Help and Support.

The list of locations where you can get discounts is available on the website www.redbydufry.com

It can take up to 7 days for your status to be updated. If the issue still remains after 7 days, please contact the relevant customer support

Within the app, go to your profile and select Help and Support

The RED app is available in the Google Play Store and Apple App Store. You can redirect them directly to their relevant stores and search for RED by Dufry